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Frequently Asked Questions – FAQs


Whether you are a customer or an artist our frequently asked questions are here to help you get an answer to your question as quickly as possible. If you can't find what you are looking for in our FAQs then please don't hesitate to CONTACT US.

Customer Frequently Asked Questions

What am I permitted to do with the download or NFT once I have purchase it?

You can use it as much as you like for your own PERSONAL use. For example, you can print and frame it and display it in your home. You can even print it on upholstery such as cushions. You can’t sell it and you can’t share it with your friends.

Do you supply hard versions of the Artwork?

No – we only supply file copies and we have exclusive rights to supply these.

How big can I print the artwork?

In most cases you can print our artwork as large or as small as you need. We give indicative maximum sizes in the additional information tab for each product. The maximum size is the size you can print up to without any loss in quality for close up viewing. If you are viewing the artwork from a distance then you can print even larger!

As an example. If the artwork you like states it can be printed up to 45 inches by 30 inches then you can print it small, e.g. 15 inches by 10 inches, or pretty much as large as you like! Please contact us if in doubt.

How large are the files?

File sizes vary. You can find the file size on the additional information tab for each product.

How many times can I download the file?

You can download the file up to 3 times and store it safely on your computer to use as many times as you like. The download link lasts for 3 days to give you plenty of time to download the artwork onto your computer.

When do I get the file?

As soon as your payment is received you will receive an email with a unique link.

What do I get when I make a purchase?

A JPEG file. Some images comes with several files.

Do you store my payment details?

No. Your payment goes directly through a secure payment provider.

Will the digital watermark be removed?

Yes. You will not see the digital watermark on the file you download. There will be a hidden digital mark which helps us detect copyright theft but this is not visible to the human eye.

I have paid and I have not received my file link.

Please check your spam folder and double check you’ve typed in the correct email. If you have not received a link within 15 minutes, please contact us and we will sort out the problem.

If I am not happy with the artwork do you give refunds?

As these are file copies, we cannot give refunds. We try to give you as much information as possible (such as DPI and print size) to make an informed decision. If you are not sure, please contact us beforehand and we’ll do our very best to help you.

Artist Frequently Asked Questions

Do you watermark my artwork?

We watermark all artwork which is displayed on our website with your name.

What do I need to upload to your portal?

You need to upload a JPEG image. The file size needs to be as large as possible (in it's original native format). The maximum reprint size of the artwork you provide will be divided by 300 to calculate the largest print size in inches. For example, if your artwork is 3000 pixels by 4500 pixels the maximum reprint size we will show would be 10 inches by 15 inches.

How much do you pay me for my artwork?

We pay 60% on each sale. Download Artwork covers all selling costs and for NFTs we cover all gas costs - this makes it simple - you get a straight 60% with no hidden fees.

Am I locked into you with all of my artwork?

Absolutely not. You are only locked into selling artwork which you upload to our portal. This is generally for an exclusive period of 2 years as we will invest in promoting your artwork which you ask us to.

Can I still sell hard versions of my Artwork if Download Artwork distributes my product digitally?

Absolutely. We encourage you to continue selling hard copies of your artwork. Digital files are additional income to the “traditional method” of selling your artwork.

Can you sell my artwork as an NFT?

Depending on the art we may chose to sell it as an NFT, a digital download or both. We will discuss each piece with you and agree on the best method on a piece by piece basis.

How can I start working with you?

Please visit our contact us page and drop us a line either via the form or one of the platforms we are on such as Facebook.

Still need some help

Please contact us - we are here for you!