Refund and Returns Policy
Mailed Prints
If you’ve been hesitant to buy art online then purchase from us with peace of mind as you have nothing to lose!
All of our Mailed Prints are made to order in your country of purchase.
If your print is damaged or defective you may return it within 30 days from the date of purchase. Upon receipt of the returned item, we will issue a full refund for the purchase price.
To confirm a defect, we require proof (e.g., a photo) to be provided and agreed upon in advance of the return.
Printable Art
We appreciate your purchase of our printable artworks and we hope you enjoy them. However, we understand that sometimes you may change your mind or encounter some issues with the digital files. Therefore, we have the following refund policy for our products:
- You can request a refund within 14 days of your purchase, as long as you have not downloaded the digital file. To request a refund, please contact us at enquiries@downloadartwork.com with your order number and the reason for your request. We will process your refund as soon as possible.
- If you have downloaded the digital file, we cannot offer a refund due to the nature of digital products. However, we will do our best to fix any problems you may have with the file, such as quality, format, or compatibility issues. Please contact us at enquiries@downloadartwork.com with your order number and the details of the problem. We will try to resolve it within 48 hours.
- If we are unable to fix the problem or provide you with a satisfactory solution, we may offer you a partial refund or a credit for another product of your choice, at our sole discretion.
We value your satisfaction and we appreciate your feedback. If you have any questions or concerns about our refund policy, please feel free to contact us at enquiries@downloadartwork.com. Thank you for choosing Download Artwork Limited.
